You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For International shipments we offer USPS Priority Mail International. We do NOT allow shipments to International PO boxes.
Duties & Taxes: We do not calculate or charge any duties, taxes or VAT for international orders. It will be your responsibility to pay any such additional amounts if required. WE STRONGLY SUGGEST you verify what duties & taxes your country may levy on nutritional supplements before placing your order.
We insure most of our international shipments with a 3rd party insurer. If an international package is NOT marked as "Delivered" using USPS tracking, we are required to wait 40 days from the ship date before we can file a lost package claim with our insurer. You agree to abide by this waiting period when shopping at Strong Nutrition & Supplements, and also to assist us in filing a loss claim by completing a simple, online loss report provided by our insurer. If a package is marked as "Delivered" by USPS tracking, but it has not been received, this waiting period does NOT apply.
We offer free shipping on orders shipped within the United States that meet ALL the following criteria:
- Order subtotal of qualifying items after discounts is $99.00 or more
- Total packaged weight of order, including box and packing materials, does not exceed 7 lbs.
- Order does not contain liquid drinks (Some products may be exempted from this restriction)
- Shipped within the 48 contiguous states (excludes AK and HI) (Some products may be exempted from this restriction)
- PO Boxes not eligible
Free Shipping eligibility is automatically calculated during checkout. To receive free shipping, make sure you select the Free Shipping option during checkout.
Free Shipping Restrictions
Sales tax (CA only) is excluded from qualifying purchase total. Applying coupons or discounts may subtract from qualifying purchase total. Free shipping is only available for United States shipments within the 48 contiguous states (excludes AK and HI). Package must ship to a destination serviced by UPS Ground or USPS Priority Mail. Free Shipping is not available for PO Boxes, FPO or APO addresses.
Return of Orders with Free Shipping
If an order with Free Shipping is returned for full refund or due to shipping address errors, the actual shipping fees will be deducted from the total amount refunded.
Qualifying Items for Free Shipping
Certain items do not qualify for free shipping. If an item is excluded from Free Shipping, it may be included in your shipment, but it will not count towards the $99 subtotal requirement. Some items that may not qualify for free shipping are bulk protein powders, nutrition bars and liquid drinks.
Domestic PO Boxes
Orders shipped to domestic PO Boxes more than 1 lb. MUST be shipped via USPS Priority Mail. If you choose an alternate shipping method your order may be placed on hold. In such cases we will contact you to resolve the issue, or the order may be cancelled.
- When estimating delivery times please allow 1 extra business day for order processing. This does NOT include Saturday or Sunday.
- A signature may be required at our discretion on some shipments.
- Orders containing non-stock or Special-Order Items may require an extra 1-5 days, depending on the product, for us to order and receive the product before we can ship. In some instances, we may ship non-stock items separately and this will be noted on your packing slip in your first shipment.
Heat Sensitive Items
Certain products such as protein bars and gummies are heat sensitive. We cannot accept returns of these items for heat damage. We suggest shipping to location where packages are stored indoors and not outside during summer months. If your shipment arrives warm, refrigerating these items often helps with any minor melting or softening.
If a shipment is lost or damaged, please contact our Customer Service at firstname.lastname@example.org as soon as possible. Do NOT dispose of any damaged merchandise until you have contacted us for instructions. In some cases, we will require a signed and dated statement from you describing the damage to the merchandise, as this is required by our insurer. By shopping with us, you agree to assist us by providing your signed statement on claims for lost or damaged merchandise. Once we receive your statement, a refund or replacement will be made.
We provide tracking information links via email and/or SMS text. Please use those links to monitor your order's shipping progress and estimated delivery date. If your package does not arrive within 2 weeks, please notify our Customer Service. Non-delivered packages that are reported 4 weeks or more after the shipping date cannot be refunded. It is your responsibility to call us before the 4-week period expires so we can take measures to investigate and make a loss claim if required.
Refunds will be issued for packages that have been confirmed as lost. We do not ship replacements for lost packages. You must reorder if your package is lost.